All our prices are clearly displayed. The price that you see is the price that you pay. All taxes have been included. The charges for postage and packing are as specified below.
We accept all major credit and debit cards Visa, Mastercard, and Laser Card - . Unfortunately we cannot at this time accept American Express. Payment will be debited at the time of placing the order or within 3 working days of the order being received.
Cancellation, Returns & Exchanges
You must cancel your order within 7 working days after the date of delivery for a full refund or exchange. (Refund excludes the cost of postage & packaging). If you wish to cancel an order, you must notify us within the 7 working day period. Your statutory rights are not affected. We are unable to offer exchanges or refunds for any opened product for hygienic reasons. Goods must be returned to us unopened and in the condition they were despatched to you. A full refund will be made within 30 days from cancellation, provided the goods are returned to us in their original condition. (Refund excludes the cost of postage & packaging). The customer would incur the full cost for postage & packaging when returning the goods.
Any damaged or defective items will be replaced without charge and the cost of return postage refunded. Please keep proof of postage. Damaged or defective goods must be returned to us before replacements can be sent. Credit card refunds would be to the card used for the original purchase. Allow at least 2 billing cycles for your credit to appear on your card statement. Returns should be sent to: Wayne Lloyd, Main Street, Ballydehob, County Cork
Orders are usually despatched within 24 hours of clearance of funds and delivered within 3 to 7 working days.
Goods are dispatched by courier and currently we only deliver to the Republic of Ireland
Our delivery costs for the Republic of Ireland are outlined below:
Postage costs €5.50
Please note that we are unable to make any enquiries with the courier service into the whereabout of your products until 5 working days have elapsed. Any problems regarding your delivery please contact us at email@example.com
Out of Stock Items
Any out of stock items will be sent separately from main order at no extra cost to you. Unfortunately this does not include larger or bulky items.
We provide our full contact details on our website including our telephone number, address for correspondence and our e-mail address.
Contracts & Statutory Rights
These Terms and Conditions do not affect your statutory rights as a consumer' as required by the Code of Practice.
We offer an immediate product exchange or refunds (excluding postage) if the goods arrive faulty, damaged or are different from those the consumer ordered, taking into account the original method of payment.
We offer a full money-back guarantee on all our goods. Should any be found to have faults we offer a replacement at no cost to the customer - excluding incorrectly ordered items. This guarantee does not affect the buyers' statutory rights.
Receipts, Bills and Settlement Errors
We always provide a receipt with the goods. We promise to correct any errors in bills, receipts or payments as soon as possible.
Handling Complaints? Customer Feedback
We welcome all feedback on our service and would encourage you e-mail us at any time with any suggestions or complaints that you might have. If you feel it necessary to make a complaint you can be assured that we will address your complaint as a matter of priority. Only in this way can we provide a better service to you the customer. Please contact us at: firstname.lastname@example.org
We will never send you any third-party marketing materials, or pass on your details to others.
Customer Support and Service
Our customer support can be contacted on 028 25944. This will normally be available from 09:00 - 17.00 Mon -Fri or you can e-mail us at email@example.com
With Regards to Product Pictures and Descriptions
We have done our utmost to ensure that we provide accurate information about all our products. However, Wayne Lloyd cannot guarantee the product pictures and descriptions to be completely accurate and denies all and any liability.